Shipping Information

 

SHIPPING  

We normally ship all in stock items within 1-4 weeks from the time your order is received . Bedding orders are usually shipped via Fedex or other items shipped via Canada Post .  Actual delivery time will vary according to your Shipping Zone. (in most cases it averages 2-5 business days).   Any item that is "out of stock" will be backordered and will be shipped immediately upon it's arrival in our warehouse. Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 2 to 6 weeks weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available. If you are requesting a rush order and require delivery before times indicated, please e-mail for current shipping times for particular products and locations.

 SATISFACTION   If you are not satisfied with your purchase, you may return within 30 days for a refund or exchange*. Please read the full return policy below.
 CANCELLATIONS  

Cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please email info@olivekids.ca  to cancel an order.

 RETURNS   Returns on items will be accepted within 30 days and a refund will be credited back to your credit card minus any shipping, handling or freight charges. Items must be unopened and in resalable condition. Any item that has been opened will not be accepted and will be returned to the consumer and return shipping charges will be billed to your credit card. Items that are special ordered, are on sale, personalized products, or appear on our "Specials" page are final sale and NOT returnable. Customers are responsible for the return of any product. We strongly suggest that you use insurance on all returns.

 

HOW TO MAKE A RETURN

Customers must email info@olivekids.ca  or call to receive a return authorization - 800-557-0985 ext 1 (toll free).  Merchandise returned without authorization will not be accepted and will be refused or returned to you at your expense. Please include the return authorization number with the return.

 WARRANTIES   All items, if any, are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by Olive Kids Direct,LLC or Oliveira Brandwein Design, Inc (OBD).Olive Kids Direct,LLC, OBD and its manufacturers are not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported defective within 30 days of receipt will be replaced or refunded possible, a refund will be issued. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of Olive Kids Direct,LLC or its manufacturers at no charge.
 
RATES

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